NEW Internet Banking Tips
NEW Debit/ATM Card Tips
As part of our commitment to provide quality customer service and the most up to date banking services, we are pleased to announce that CBC/CBD will be transitioning from our current FIS core operating system to Fiserv. What does this mean to you as our customer? Your monthly statements, Online Banking, Bill Pay and debit/ATM cards will look a little different but we are proud to say that we will be able to offer new and more efficient banking applications to make your financial life much easier. As we work to make this a smooth transition, we want to let you know about some of the important dates and upcoming changes.
Statement Changes:
You will be receiving your July 2017 statement as usual. You will receive an additional statement as of August 4th to close out our current system. Your new statements will then resume normal cycle dates.
Online and Mobile Banking:
Our current Online Banking system will be disabled on Friday August 4th and the new site will be accessible beginning Monday August 7th. With this new site, we are excited to be able to offer you more applications to make banking a breeze. Look for our new Retail online banking (will give additional options for businesses doing online banking), Mobiliti (an extension of Mobile Banking where you can deposit a check directly from any smartphone, freeze your debit card if lost/stolen and unfreeze when found, etc.) and Pop Money (also known as people pay- an application that allows you to directly deposit money into someone else’s account).
Bill Pay:
The only major change you will notice with your Bill Pay will be a new site with a different look and feel. However, please mark your calendars for the following dates: On July 31st no new Bill Pay items will be able to be entered into our current Bill Pay system (all recurring items will still continue as scheduled). On August 3rd, our current Bill Pay system will be disabled. The new site will be accessible on Monday August 7th. It is important that any payments that need to be made between August 3rd and August 7th are scheduled prior to the August 3rd cut off date.
Debit/ATM Cards:
Your new EMV Chip card will arrive via mail by Mid-July. Included with the card will be a set of instructions as well as a 1-800 number to call to activate those cards.
In the coming weeks, you will be receiving more information from us, and we know that can be a bit overwhelming but we are here to answer any questions you may have. Please feel free to call us at (478) 934-6277 or (478)-272-9650 for additional information and updates. We sincerely apologize for any inconvenience during the conversion to our new system, but we believe that this new system will allow us to offer you a more efficient and easier banking experience.
Chuck Harwell
President and CEO, Citizens Bank of Cochran/Community Bank of Dublin-Laurens County
Citizens Bank of Cochran
124 East Dykes Street
P.O. Box 427
Cochran, Ga. 31014
(478) 934-6277
Drive Thru & Office Hours:
Monday - Friday: 8:30 a.m. - 5:00 p.m.
Community Bank of Dublin-Laurens County
605 Bellevue Avenue
Dublin, Ga. 31021
(478) 272-9650
Drive Thru & Office Hours:
Monday - Friday: 8:30 a.m. - 5:00 p.m.
Electronic Banking
The Citizens Bank of Cochran and the Community Bank of Dublin-Laurens County offer convenient online & mobile services:
- Online Banking
- Mobile Banking
- Text Banking
- eStatements
- Bill Pay
Telephone Banking: 1-866-619-1418
Contact us at
[email protected]
