Cochran (478) 934-6277 ~ Dublin (478) 272-9650 customerservice@citizensbankcochran.com

Account Disclosures


Customer Identification Program

The Citizens Bank of Cochran and Community Bank of Dublin-Laurens County are committed to the concept of identifying and verifying customers who use the Bank’s many services and products. CIP procedures ensure the Bank verifies the identity of each customer to the extent of reasonable practice.
The intent of the Bank’s CIP policy is to minimize the risk of fraud, discourage criminals from using the Bank for illicit purposes and assist in the fight against terrorism.

The following elements make up the Bank’s CIP policy:

  • The Bank will verify the identity of any person seeking to open an account.
  • The Bank will maintain records of the information used to verify a person’s identity, including name, address and other identifying information.
  • The Bank will determine whether the person appears on any list(s) required under Section 326 of known or suspected terrorists or terrorist organizations provided to the Bank by any government agency.

Required Customer Information to be Collected

The Bank must obtain, at a minimum, the following required information from the customer prior to opening an account:

  • Name
  • Date of birth
  • Address
    • For an individual, an actual residential or street address.
  • Valid ID must be presented with identification number
    • Current Driver’s License, State Issued ID or Passport

Disclosure of Account Terms

This disclosure applies to consumer accounts and contains account information about Interest Checking, Gold Checking, Personal Savings, Money Market or Minor Savings.

The daily balance method is used to calculate the interest on your account. This method applies a daily periodic rate to the principal in the account each day.

For Interest Checking, Gold Checking, Personal Savings, Money Market or Minor Savings, Dollars and Cents Savings Club, the average balance is calculated by adding the principal in the account for each day of the period and dividing that figure by the number of days in the period.

Your interest rate and annual percentage yield may change. At our discretion we may change the interest rate on your account at any time. Interest is compounded daily and credited at the close of the statement cycle. For savings accounts the interest is compounded daily and credited monthly.

Simple interest calculation will be used to calculate the interest to be paid on the Holiday Freedom Club Accounts.

If you close your account before interest is credited, you will not receive the accrued interest.

Interest begins to accrue no later than the business day we receive credit for the deposit of non-cash items. (for example checks)

Disclosure of Account Terms

This disclosure applies to consumer accounts and contains information about Certificates of Deposit, Jumbo Certificates and IRAs.
Interest will be compounded on a daily basis. At your option, interest can be paid monthly, quarterly, semi-annually or annually. The annual percentage yield assumes interest will remain on deposit until maturity. A withdrawal will reduce earnings.

The daily balance method is used to calculate interest on your account. This method applies a daily periodic rate to the principal in the account each day.
The interest rate will be in effect for the term you select.

This account will automatically renew at maturity. If the term of your certificate is greater than 31 days, you will have ten (10) calendar days from the maturity date to withdraw your funds without being charged a penalty.

If redeemed, interest will not be paid after maturity. If the term is 31 days or less, you will have one (1) calendar day from the maturity date to withdraw your funds without being charged a penalty.

Interest begins to accrue on the business day you make a deposit.

After the Certificate of Deposit or Jumbo Certificate account is opened, you may not make deposits into or withdrawals from this account until maturity.
After the IRA account is opened, you may make contributions into this account until the maturity date.

If any deposit is withdrawn before the maturity date, a penalty may be imposed. Withdrawals made before the maturity date may be subject to normal early withdrawal penalties.

The following penalties will apply to early withdrawals:

  • 30 day term………………………………………..30 day penalty
  • 90 day term………………………………………. 30 day penalty
  • 180 day term…………………………………….. 90 day penalty
  • 12 month term…………………………………….90 day penalty
  • 13 month term…………………………………….90 day penalty
  • 18 month term…………………………………….6 month penalty
  • 24 month term…………………………………….6 month penalty
  • 36 month term…………………………………….9 month penalty
  • 48 month term…………………………………….9 month penalty
  • 60 month term…………………………………….9 month penalty

Funds Availability Disclosure

General policy is to allow you to withdraw funds deposited in your account on the first business day after the day we receive your deposit. Funds from electronic direct deposits will be available on the day we receive the deposit. In some cases, we will not make all of the funds that you deposit by check available to you on the first business day after the day of your deposit. Depending on the type of check that you deposit, funds may not be available until the seventh (7) business day after the day of your deposit.

If you have any questions, please ask a Customer Service Representative for a complete policy disclosure.

Error Resolution Disclosure

The customer must report any suspected EFT* error within 60 days after receiving the first periodic statement which reflects the suspected error. The customer’s report may be written or verbal. The customer must provide their name and account number, state the reason for error and indicate the type, date and amount of the error.

Error Inquiries

When a customer reports a suspected EFT* error, a written notice must be completed and signed by the customer. If taken over the phone, the customer shall come into The Citizens Bank of Cochran within ten (10) days to confirm notice by signing the form. If the customer cannot come into the Bank, a copy of the completed form and a return envelope should be sent to the customer. If the Bank does not receive the written confirmation within ten (10) days, the Bank is not required to recredit the customer’s account.

The Head Bookkeeper will investigate suspected EFT errors.

If you have any questions, please ask a Customer Service Representative for a complete policy disclosure.

*EFT transactions include:

  • ATM transactions
  • ACH transfers
  • POS/Debit card transactions
  • Pre-authorized transfers with instructions contained on magnetic tape
  • Telephone response system transactions
  • Telephone transfers that take place under a written plan or agreement in which periodic or recurring transfers are contemplated
  • Internet transfers

NOTICE:  The Citizens Bank of Cochran and The Community Bank of Dublin-Laurens County are not responsible for and have no control over the subject matter, content, information or graphics of the websites that have links here.
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